Shipping Policy

Shipping Policy

  1. Where We Ship
    We ship worldwide! Whether you’re in New York, Nairobi, or Nagoya, we’ll get your order to you. Our logistics network partners with trusted carriers like DHL, FedEx, and local postal services to ensure reliable delivery8.
  2. Processing & Delivery Times
    Order Processing: Orders placed before 12 PM PST are processed within 1-2 business days. (Weekends and holidays may add a slight delay—we promise we’re not napping!)

Delivery Estimates:

USA & Canada: 3-5 business days

Europe & Australia: 5-10 business days

Asia, Africa, South America: 7-15 business days
Note: Extreme weather or customs delays may impact timelines. We’ll keep you updated via email48.

  1. Shipping Costs
    Free Shipping: Enjoy free standard shipping on orders over $50 USD (or equivalent in your currency).

Calculated Rates: For orders under $50, shipping costs are calculated at checkout based on weight, destination, and carrier.

Expedited Options: Need it faster? Select express shipping at checkout for 2-3 day delivery (available in select regions).

  1. Customs & Import Fees
    Your Responsibility: International orders may incur customs duties, taxes, or fees. These are determined by your local government and are not included in your order total. Check your country’s regulations beforehand to avoid surprises48.

Pro Tip: Some carriers may charge a brokerage fee for handling customs—keep an eye on tracking updates!

  1. Tracking Your Order
    Real-Time Updates: Once your order ships, you’ll receive a tracking number via email. Follow your package’s journey from our warehouse to your welcome mat.

Lost in Transit?: Contact us within 30 days of shipment, and we’ll work with the carrier to resolve the issue.

  1. Packaging: Safe for Pets, Gentle on Earth
    Pet-Proof Packaging: Toys are securely wrapped in tear-resistant, recyclable materials. (Even if your pup mistakes the box for a chew toy, the contents stay safe!)

Sustainability: We use 100% recycled cardboard and biodegradable packing peanuts. Because happy pets deserve a healthy planet38.

  1. Damaged or Incorrect Items
    Report ASAP: Notify us within 7 days of delivery if items arrive damaged or incorrect. Include photos, and we’ll send a replacement or refund—no hassle8.

Returns: See our Refund & Returns Policy for details on shipping back items.

  1. Holiday & Peak Season Notes
    Holiday Rush: Delivery times may extend during peak seasons (e.g., Christmas, Black Friday). Place orders early to avoid the frenzy!

Warehouse Closures: We observe major holidays (listed on our website). Orders placed during closures will process the next business day.